FAQs

  • Please send us a message within your Member Portal. Not only is this the most convenient way to contact us, but it will ensure your message is routed to the appropriate staff member. Typically, all messages are responded to within one-two business days.

GENERAL

CHAPTER HOUSE

  • Yes. All members and guests must abide by the Chapter House Rules at all times.

  • Your sublease outlines the day and time when you're permitted to move-in. You may not move-in any earlier than the day and time outlined in your sublease.

  • No. The chapter house is closed over winter break. Please refer to your sublease for the specific date in which you are expected to move-out for winter break, as well as the specific date in which you are able to return from winter break.

  • Your sublease outlines the day and time when you must move out by. You may not move-out any later than the day and time outlined in your sublease.

FEES & PAYMENTS

  • To view any fees you've been charged, login to your Member Portal and click Charges. For an overview and explanation of fees, please review the Chapter Member Fees document.

  • To view an itemized invoice, login to your Member Portal and click Charges. From there, click on the respective invoice, which will allow you to view any specific fees associated with that invoice. For an overview and explanation of fees, please review the Chapter Member Fees document.

  • Yes. To establish a payment plan, login to your Member Portal and click Setup Payment Plan. The Member Portal will generate payment plan options based on the number of installments you select. In order for payment plans to be authorized, you must have a payment method on file and you must agree to the terms of the payment plan.

  • Your semester/quarter invoice outlines specific due dates for any fees you were assessed for that semester/quarter. Unless you establish a payment plan, your fees are due on the specific due date indicated on your invoice.

  • Yes. Review the Chapter Member Fees document for more information regarding late fees.

  • Yes. Accounts with a balance over 30 days past due are subject to being sent to collections or a local attorney to file a lawsuit.

  • Although we strongly encourage our members and parents to pay for fees via the Member Portal using an electronic check or credit card, paper checks may be mailed to the following address:

    1856 Sheridan Road, Evanston, IL 60201

    Please ensure the member's name is in the memo line of the check.

  • Please have the administrator of your 529 investment plan mail a paper check to the following address:

    1856 Sheridan Road, Evanston, IL 60201

    Please ensure the member's name is in the memo line of the check.

LEASING

  • Yes. As outlined in the Membership Agreement, all members are required to live in the chapter house for a minimum of two years unless the chapter house is over its required minimum capacity as dictated in the chapter's Master Lease.

MEMBERSHIP

  • SAE Financial & Housing Corporation does not accept or process resignations on behalf of the Fraternity. If you would like to resign your membership from Sigma Alpha Epsilon, you must follow Fraternity Law 15(C).

  • SAE Financial & Housing Corporation does not accept or process inactive status requests on behalf of the Fraternity. If you would like to request inactive status from Sigma Alpha Epsilon, you must follow Fraternity Law 15(B).